Terms and Conditions

DELIVERY & RETURNS:

Orders

Our products are available for ordering securely online via PayPal (credit/debit cards) – your personal details are digitally encrypted while they travel across the internet. Or you can order by phone 01822 834546.You can pay by Personal Cheque made payable to Equihealth which should be sent to:

Solomons Cottage
Latchley
Gunnislake
Cornwall
PL18 9AX

Dispatch

All stock items will normally be dispatched within 48 hours provided payment has been cleared. Larger orders are normally available within 7 – 14 days for dispatch, subject to payment conditions. For payments made by cheque, a further 5 working days should be allowed for cheque clearance before goods are dispatched. Should there be any delay, or non-availability on items ordered, we will contact you immediately.

Delivery

All UK orders are sent through Royal Mail First Class post or Standard Parcels, unless otherwise instructed. Please allow up to 7 days for UK delivery. All international orders are quoted on receipt of order. These are sent by Air Mail. Please allow 7-14 days for worldwide delivery. Equihealth cannot accept responsibility for delays by carriers.

Returns

All our products are backed by our unconditional satisfaction guarantee.

  • Goods reported as faulty on delivery, or goods sent incorrectly, should be returned (unused) within 7 days for a full refund or replacement.

N.B. All money-back guarantees are subject to 15% administration charge and post and packing costs. All goods must be returned with the original packaging together with proof or purchase. (Return postage, handling and insurance at customer’s own expense.)

To enquire about the return of your goods, please email: admin@equihealth.co.uk

Equihealth cannot be held responsible for any loss or damage to parcels being returned. Your statutory rights are not affected.

Postage, Carriage & Shipping

VAT

All prices are inclusive of VAT @ 20% unless otherwise indicated.

Taxes and Duties

For international orders, any local or import duties that may be applicable will be the responsibility of the customer. Please check with your local customs office in advance if in doubt.

Prices

Prices are correct at the time of issue. We reserve the right to alter prices without prior notice. All goods remain the property of Equihealth until paid for in full.